Disclaimer, Cancellation Policy, Privacy Policy

Cancellation Policy

Cancellation for an Individual Frequency Calibration® (IFC) received at least 24 hours before the appointment time, a full refund will be issued, minus a $50 administrative fee. To cancel an appointment please email [email protected] for a refund as our online system does not carry this out automatically.

Cancellation for an IFC made within 24 hours of the appointment, no refund and no customer credit will be given.

No Show or Late Arrival for an IFC for any reason forfeits your appointment. No refund and no customer credit in full or partial, no make-up session and no rescheduling will be given

Cancellation for Living Your Brilliance™ series monthly subscription: If you would like to cancel your subscription to Living Your Brilliance™, you must let us know by the 28th of the month prior to the month you wish to cancel (and the 27th for February). For example, if you want to cancel December participation, you would need to email us at [email protected] by no later than November 28th to avoid being charged for December.

If you notify us after the 28th of the month that you wish to cancel, you will still be charged for the next month and the cancellation would be effective for the month after that. For example if you hope to cancel December participation, but you email us on the 30th of November (or any time in December), you would still be charged for December and your cancellation would be effective as of January.

**All sales are final for live events, Individual or Group Frequency Calibrations® (IFCs and GFCs), and recorded products. No refunds will be issued.

Disclaimer & Liability Waiver

By purchasing, downloading and/or registering for any of our products, services, and/or events, you confirm that you have read, understood, accepted and agreed to our Disclaimer, Liability Waiver, Cancellation Policy, and Privacy Policy (“Terms & Conditions”)

Please review the Terms & Conditions below carefully before purchasing or using any of our products and/or services.

Introduction and General Terms of Use

Please read the following terms of use, warranties and disclaimers before using www.sphericalluminosity.com (hereinafter “the Spherical Luminosity website” or “the website”) and/or any products or services offered by Spherical Luminosity LLC and Karen Cheong (“Ms. Cheong”), because they effect your legal rights and obligations. These Terms & Conditions and any additional terms and conditions contained in this website may be updated or modified at any time without prior notice; therefore, even if you have purchased products or services previously, you should check for any updates, modifications or amendments to the Terms & Conditions each time you make a new purchase or register for a new session or event. By using any products and/or services provided by Ms. Cheong and/or the Spherical Luminosity website, you are agreeing that you have read, understood, approved of, and agree to be bound by these Terms & Conditions.

If you do not agree to be bound by these Terms & Conditions, do not use any products and/or services offered by Ms. Cheong and/or the Spherical Luminosity website. If any court of law rules that any part or parts of these Terms & Conditions are not valid, those portions shall be severable and will not affect the validity and enforceability of any remaining provisions.

You are using the products and services offered by Ms. Cheong and the Spherical Luminosity website solely for your own personal interest in spirituality, spiritual growth, or education, and hereby forever release, waive and discharge any claims against Ms. Cheong.

Liability Disclaimer

The Spherical Luminosity website, its operation, and all of the information, content, materials, or products, services, and/or events included and/or offered for sale on this website are offered by Spherical Luminosity LLC on an “as-is” basis and without representations or warranties of any kind, either express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the Spherical Luminosity website, information contained herein and products and services offered for sale hereon, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. You expressly agree that your use of the Spherical Luminosity website and products or materials offered by Spherical Luminosity LLC is at your sole risk.

Spherical Luminosity LLC, any of Spherical Luminosity’s employees, contractors and volunteers (“the Spherical Luminosity Team”), and/or Ms. Cheong will not be liable for any damages of any kind arising from the use of the Spherical Luminosity website, any activities in connection with this website or products, services, and/or events offered by Spherical Luminosity LLC on this website or otherwise, including but not limited to direct, indirect, incidental, punitive, and consequential damages.

The frequency work offered by Ms. Cheong is incredibly powerful new paradigm work — and it requires your active participation, strong self-awareness and a high level of personal accountability. It is an amazing tool for those who want to be self empowered and are ready for profound positive transformation and acceleration in their personal and spiritual journeys, for those who want to begin to live their best and highest version — but only for those who are willing to take responsibility for both the progress and any roadblocks that may arise.

For people who tend to blame others for their problems, who have difficulty seeing a situation from another’s perspective and/or who are not willing or not able to take personal responsibility for themselves and the things that happen in their lives, this is not the right work for you.

By viewing this statement, purchasing, downloading, using and/or registering for any of our products, services, and/or events, you confirm that you have read, understood, accepted and agreed to the terms set forth in this statement, our Privacy Policy [below] and Cancellation Policy [above], and agree to indemnify and hold harmless Spherical Luminosity LLC, the Spherical Luminosity Team, and Ms. Cheong from and against any and all claims, loss, damage, injury, cost (including court costs and attorney’s fees), charges, liability or exposure, however caused, resulting from or arising out of or in any way connected with the use of the website, and/or any of the products, services and information provided by Spherical Luminosity LLC, the Spherical Luminosity Team, and/or Ms. Cheong.

Medical Disclaimer

The information, products and services provided on the Spherical Luminosity website and by Ms. Cheong are for general interest and the exploration of spirituality only; nothing herein is intended or implied to serve as medical or therapeutic advice or treatment. Ms. Cheong is not a medical doctor, and does not diagnose any illness, either physical or mental, and does not prescribe medication of any kind. All modalities and treatments referred to by Ms. Cheong, and on the Spherical Luminosity website such as energy healing, Frequency Calibration®, frequency work and any and all other recommendations, techniques and materials are not to be construed as medical or psychological advice.

If you have or believe that you may have a physical or mental health issue, and/or any medical concerns, please consult a licensed medical doctor, therapist, or counselor and obtain the appropriate treatment — you must not rely on Ms. Cheong and the products and services available on the Spherical Luminosity website as an alternative to medical advice, diagnosis, or treatment from your doctor or other professional healthcare provider.

Live Event Media Release and Liability Waiver

Portions of all Spherical Luminosity events may be recorded on video and photographs may be taken. By attending any of these events, you expressly and irrevocably consent to the recording of your image, likeness and voice by Spherical Luminosity LLC, and irrevocably grant Spherical Luminosity LLC and/or Ms. Cheong the right to use your image, likeness and voice in advertising, social media and any/all other promotional capacities.

Your presence at any of these events is a waiver of any and all legal claims against Spherical Luminosity LLC and/or Ms. Cheong, without limitation.

Testimonial and Third Party Recommendation Disclaimer

The Spherical Luminosity website and other services and products produced by Spherical Luminosity LLC and/or Ms. Cheong contain various client testimonials and may contain references to other resources, providers and products. Any such testimonials do not constitute a guarantee, warranty or prediction of a given outcome of that particular modality or treatment. Ms. Cheong has no affiliation with and makes no guarantees of the effectiveness or veracity of any third party product, service, resource or individual. All materials and associated resources are posted in good faith, and Spherical Luminosity LLC and/or Ms. Cheong accept no responsibility or liability whatsoever for the use or misuse of the information provided herein, including links to other resources of any kind. Neither Spherical Luminosity LLC nor Ms. Cheong is liable for any outcome that may occur from doing frequency work on individuals and/or groups, including remotely through others.  Please consult a trained medical, legal or financial professional before making important decisions regarding any issues or topics that arise in personal sessions, group sessions, and/or live events, whether given by Ms. Cheong or by others mentioned or recommended by Ms. Cheong or any of the Spherical Luminosity Team.

Copyright and Trademark Protection

Any and all content on the Spherical Luminosity website, including but not limited to audio, video, and all other products and media, is copyrighted under United States copyright laws, as well as the associated and similar laws of any other applicable local and non-local jurisdictions. No materials or portions of this website, or the materials herein, may be copied, reproduced, or transmitted in any way either wholly or partially, without express written prior authorization by Ms. Cheong or one of her authorized agents, associates or employees.

By registering for any of our products/services/events, you confirm you have reviewed and agreed to these Terms & Conditions.

Privacy Policy of Spherical Luminosity LLC 

Please carefully read Spherical Luminosity LLC’s privacy policy (the “Privacy Policy”) with respect to the website. Should you have any questions or concerns about this Privacy Policy, please feel free to contact Spherical Luminosity LLC. The Global Headquarters of Spherical Luminosity LLC are located at 75-5660 Kopiko St, Suite C7 #237, Kailua Kona, HI 96740, and may be reached by emailing the Company’s Data Protection Officer (“DPO”), Karen Cheong, at [email protected]. Please also feel free to contact your supervisory authority, contact details for which, for non-EU based persons, may be found here: https://www.ftc.gov/contact; and for EU based persons, may be found here: http://ec.europa.eu/justice/article-29/structure/data-protection-authorities/index_en.htm (links current at the time of the establishment of these Terms & Conditions).

Spherical Luminosity LLC and Your Personal Data

Your privacy is important to us, and we have prepared this Privacy Policy to explain how we collect, use, and protect your information when you use the website, and to illustrate your choices for managing your information preferences, including your rights with respect to your personal data (including under the EU General Data Protection Regulation, or “GDPR”).  Personal data in this regard means any information relating to an identified or identifiable natural person. An identifiable natural person is one who can be identified, directly or indirectly, including by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

If you are a user in an EU Member state, please be advised that we transfer all information to the United States for storage and processing, and your consent to this Privacy Policy represents your consent to this transfer, storage, and processing.

Children’s Privacy Statement

Our products and services are not intended for children under the age of 16, and we do not knowingly collect personal information from children under the age of 16. If we learn that we have collected the personal information from a child under the age of 16, we will take steps to delete the information. If you are aware that a child under 16 has provided us with personal information, please contact our DPO at [email protected].

Personal Data We Collect

When you request information from or register on the website, make a purchase from us or you otherwise, you provide us with information about you such as your name, username, password, email address, and phone number. When you make a purchase from us, we will collect your payment card information, but we do not store or process this information beyond providing it to our payment card processor; though in certain circumstances we may ask our payment card processor for contact details (such as an email address), which details will be used in the manner described below.

For users in an EU Member State, the legal basis for processing the personal data we collect (in accordance with the policies of the Company, including this Privacy Policy), as well as the mechanism for transferring that personal data from the European Union, is your consent to this Privacy Policy.  Note that such consent is absolutely required in order to purchase our products and/or services.  You may withdraw such consent at any time by sending your request by email to our DPO at: [email protected].

How We Use and Store Your Personal Data

We use the personal data you provide through the website to complete the sale of products and services, to alert you of updates to such purchased products and/or services, and to inform you of products and/or services we think you may be interested in.  We will not share your personal data with any third parties without your consent, except as necessary to provide you with the services offered by us or to comply with the law. We may use your personal data to follow up with transactions initiated on the website. We may also use your contact information to inform you for any changes to the website, or to send you additional information (including periodic newsletters) about the Company, to which you provide permission by providing your personal data.

Your information is not stored unless you purchase a product or otherwise provide affirmative consent for us to collect your personal data for providing the uses set forth herein. Your information will no longer be stored when it is no longer used for the purpose for which it has been collected.

Sharing and Disclosure of Personal Data

We use or may use service providers to provide certain services to us, such as credit card processing, data management services, web hosting, and web development. We provide our service providers with only the information necessary for them to perform these services for the purpose of performance of our contractual obligations or for measures in preparation for such a contract with you upon request in accordance with Art. 6 (1) b GDPR.

In the event that the Company is merged, sold, or in the event of a transfer of some or all of our assets, we may disclose or transfer information we collect in connection with such a transaction on the basis of our prevailing legitimate interests in cooperating with our affiliates or being subject to such transactions in accordance with Art. 6 (1) f GDPR.

We may disclose information about you to third parties if (a) that disclosure is necessary to comply with any applicable law, regulation, legal process, or governmental request (Art. 6 (1) GDPR), (b) to enforce our agreements, policies (including, but not limited to, this Privacy Policy), and terms of service (Art. 6 (1) f GDPR), (c) to protect the security or integrity of the website (Art. 6 (1) lit. f GDPR), (d) to protect the property, rights, and safety of us, our customers, or the public from harm or illegal activities (Art. 6 (1) f GDPR), (e) to respond in an emergency which we believe in good faith requires us to disclose information to assist in preventing the death or serious bodily injury of any person (Art. 6 (1) d GDPR), or (f) to investigate and defend ourselves against any third-party claims or allegations (Art. 6 para. 1 lit. f GDPR).

Your Rights with Respect to Your Personal Data

You may review, correct, update, or change your account provided information by contacting our DPO.

With regard to any personal data processed by us in accordance with this privacy policy, you are by law entitled to:

·        Access your personal data processed by us;

·        Have your personal data rectified or erased (“right to be forgotten”);

·        Have the processing of your personal data restricted, effectively barring further access;

·        Receive a copy of your personal data; and

·        Request your personal data be transferred (“right to data portability”).

In addition, you may object to any processing of your personal data, where such processing is legally based on our prevailing legitimate interests in accordance with Art. 6 (1) f GDPR by contacting our DPO at [email protected] and providing personal reasons why such processing should be discontinued. We will comply with your objection unless we can demonstrate prevailing legitimate interests in continuing to process your personal data, including the necessity of using your personal data for protecting legal claims or defending against such.

You may also opt out of receiving promotional email communications from us by using the unsubscribe link included within each email or, if no such link is included, by contacting our DPO at [email protected].